Service Level Agreement For Aws
The most important advice I would give is not to rely on service level agreements to ensure the availability of your applications. The SLA provides some instructions on the hours of operation you can expect, but the service credits offered, provided you`re thinking about using them, probably won`t help delay your application downtime and the likely business consequences in terms of lost productivity or perhaps even lost revenue. This Amazon Service Agreement (this «SLA») is a policy that governs the use of the included services (see below) and applies separately to each account using the Included Services. In the event of any conflict between the terms of this SLA and the terms of the AWS Customer Agreement or any other agreement with us that governs your use of our services (the «Agreement»), the terms of this SLA apply, but only to the extent of such conflict. The wholesale terms used there, but not defined here, have the meaning defined in the agreement. For all RDS instances hosted in multiple Availability Zones (with the «Multi AZ» setting set to «True»), Amazon guarantees 99.5% availability on each monthly billing cycle. This allows up to 3.65 hours of downtime per month….